Speaker: So that you understand, it didn't matter what social position, social status or position of the company, we can all easily fall victim to fraud, fall victim to deception. So the things that we want to try to focus on while we're together. First of all, we want to look at the analysis of myths. What are the myths of deception? We miss, as I mentioned, about 50 percent of what happens in front of us, and we miss it for several reasons. There's a study that's been replicated several times. It includes law enforcement, personnel, intelligence, school teachers, and so forth. They take a room for example, and take 50 people; 25 investigators, 25 from general civilian population. They have them sit down and look at some video. So now, is this guy lying or not? Who was better at spotting the deception? Neither one. They missed about 50 percent. So they said, "You know that's pretty bad." The investigators, they're supposed to be good at this, that's their job, interviewing people, spotting credibility. So they reset the experiment. They had people 40-years-old and older, then investigators who had 20+ years' experience. They sat them down and had them watch a video. Who performed better at spotting the deception? Neither one. They missed 50 percent. Judges performed no better than the general population at spotting when somebody's lying to them. Lawyers don't, doctors don't, therapists, psychologists, ministers, parents, children, men, women, media… Nobody, as a group, gets better than 50 percent, except one group. Do you want to take a shot or guess who that group was? Audience: Criminals, mothers, children… Speaker: Nope. Not moms, not children... I'm going to show you some data and research that shows this basic change of a narrative oriented conversation will increase the information that you get from someone by 60 percent. Anybody interested in hearing how to do that? It's simple. It's simple, 60 percent more detail in just the way we approach the conversation. Then we're going to finish up looking at the reliable cues and it's basically not some of the same cues that you've thought of. It's not the cues that you think are common in deception. Now, a four-phase interview. A four-part narrative interview. This is what I call "Data mine." How much information can I elicit from a victim, from a witness, as well as someone I suspect is withholding information? Perhaps you're going to settle this agreement within your employees? Perhaps it's a customer complaint coming in on the customer complaint line or ombudsman for the company. Maybe it's a negotiations situation. But, this four-part interview has shown to increase that ability and to maintain cooperation from a victim or witness who's got information that you need, critical to make a viable decision. So each phase is going to be different. The first objective is we're going to do an orientation. I'm going to break this down in a little bit in detail for you...