• RECOGNIZE AND BREAK "GORILLA THINKING"
• LEARN TO SEE INVISIBLE OPPORTUNITIES WHEN OTHERS SEE LIMITATIONS
• UNDERSTAND THE DIFFERENCE BETWEEN SERVICE AND EXPERIENCE
• FIND OUT HOW TO MOVE BEYOND EFFICIENT TO INNOVATIVE
• GAIN INSIGHT INTO CUSTOMERS' UNMET NEEDS AND WANTS

Most companies are built for efficiency, but it’s the creative, innovative businesses that stand out and make customers for life. In this engaging program, Tobe will teach you how to see past your limitations and grasp new opportunities that will move your business forward. He sheds light on the importance of every customer touchpoint and shows how small things can make a big impact. Get ready to learn how you can go beyond customer satisfaction and create an unforgettable experience that will keep your customers coming back for more.

Jeff Tobe